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Question 1:
During the stabilization phase for recently deployed software, an end user reports a bug that is compromising data integrity. Which of the following tools will the project manager MOST likely use?
A. Issue log
B. Defect log
C. Change log
D. Task board
Correct Answer: B
Question 2:
When creating a project schedule, a project manager adds activities with zero duration. Which of the following describes these types of activities?
A. Critical paths
B. Resources
C. Milestones
D. Work breakdown structures
Correct Answer: C
Activities with zero duration are called “milestones.” Milestones represent significant points in a project\’s timeline that mark the completion of a specific phase, task, or deliverable. They do not require any time to complete since they are essentially events that indicate the achievement of a certain goal.
Question 3:
A project manager has just finished overseeing the implementation of a new, self-service benefits enrollment system. Many employees, however, are calling the human resources team for assistance instead of using the self-service system. Which of the following should the project manager have done as part of the execution plan?
A. Establish a minimally viable product.
B. Prepare new knowledge base documentation.
C. Update the project baseline and schedule.
D. Periodically review vendor performance.
Correct Answer: B
When implementing a new system, it\’s crucial to provide users with resources to understand how to use it. A knowledge base or user documentation would have been helpful in this situation, as it could guide employees on how to use the new self-service benefits enrollment system, reducing the need for them to call the human resources team for assistance.
Question 4:
Which of the following key project elements is used to organize deliverables into manageable pieces to ensure the proper steps are executed and to achieve the project\’s core objectives?
A. WBS
B. RACI
C. RFP
D. PERT
Correct Answer: A
A Work Breakdown Structure (WBS) is a key project management tool used to organize deliverables into manageable pieces or work packages. It breaks down the project into smaller, more manageable components, which helps in planning, executing, and monitoring the project effectively. By decomposing the project into smaller tasks, the WBS ensures that the proper steps are executed, and it contributes to achieving the project\’s core objectives. It provides a visual representation of the project\’s scope and hierarchy of tasks, making it easier to allocate resources, track progress, and manage the project as a whole.
Question 5:
A third party needs to perform a short-term task for which the duration cannot be accurately estimated and the cost cannot be calculated in advance. Which of the following should the project manager put in place before work begins?
A. Time and materials contract
B. Master service agreement
C. Fixed-price contract
D. Statement of work
E. Cost-plus agreement
Correct Answer: A
A time and materials contract is a type of contract where the contractor is paid for the time they spend working on the project and the materials they use. This type of contract is often used for short-term projects where the duration and cost cannot be accurately estimated in advance.
Question 6:
During a brainstorming session, a project team is elaborating on what caused the unexpected crash of the website that the team was developing. Given the following:
Which of the following was the initial cause of the issue?
A. Inadequate memory
B. Incorrect configuration
C. Lack of infrastructure
D. Inadequate instructions
Correct Answer: B
The clues that point to inadequate instructions as the initial cause of the issue are:
Human: Assumed process is obvious. This suggests that the instructions were not clear enough, and the team members had to make assumptions about what to do.
Process: Process not captured for all parts. This suggests that some of the steps in the process were not documented, which made it difficult for the team members to follow the instructions.
Process involved a lot of manual labor. This suggests that the process was complex and required a lot of steps, which made it more likely that something would be missed or misinterpreted.
Question 7:
A system was implemented, and testing was successfully completed. Which of the following should the project manager do NEXT?
A. Validate against the scope statement and ask for sign-off.
B. Run a control chart to ensure the quality of the deliverables.
C. Review the risk register and close up residual risks.
D. Start the training and handoff for the operations team.
Correct Answer: D
After the system has been implemented and testing has been successfully completed, the next step is to train the operations team on how to use the system. This will ensure that the system is used effectively and efficiently. The project manager should also hand off the system to the operations team so that they can take ownership of the system and support its ongoing use.
The other options are not as important at this stage. The scope statement has already been validated, and the quality of the deliverables has already been ensured through testing. The risk register can be reviewed and residual risks can be closed up later, after the system has been in use for a while.
Question 8:
A project team is working remotely from different locations across the country. As part of a lessons-learned exercise, the project manager would like to identify the level of engagement among project team members. Which of the following would be the BEST tool for the project manager to use?
A. Meeting chat
B. Email
C. Real-time survey
D. Whiteboard
Correct Answer: C
Question 9:
A project manager has been very diligent in maintaining the version control for the documentation of requirements. Which of the following tools is the project manager using?
A. Multiauthoring software
B. Word processor
C. Real-time polling
D. Conferencing platforms
Correct Answer: B
Question 10:
In the kickoff meeting, a project manager announced the project will use a tool to store documents, artifacts, and any other data relevant to the project. The tool will perform version control, maintain retention data, and archive destruction or historical information. Which of the following is being described?
A. Record management system
B. Project dashboard
C. Backlog
D. Wiki knowledge base
Correct Answer: A
These systems are used to track documents and records and often include version automation, document check-in/checkout, and archival notification
Question 11:
A PM is working with stakeholders in the discovery phase and comparing the cost of the project to the cost savings the project will produce when it is complete. The output of this exercise will produce the:
A. ROI.
B. SOW.
C. RFI.
D. RFP.
Correct Answer: A
Question 12:
A project sponsor and Chief Information Officer (CIO) disagree about how to release the final deliverables to the market. The sponsor wants to do a massive product release, while the CIO wants to be extremely cautious and add more time for testing and defect resolution. The project manager works with both parties and determines the best solution is to roll the product out in a pilot release to see how it tests, and then use customer feedback to determine next steps. Which of the following conflict resolution techniques is the project manager using?
A. Forcing
B. Negotiating
C. Compromising
D. Avoiding
Correct Answer: C
Question 13:
During an audit, a project manager finds out that a contractor exceeded the overtime hours allowed by the contract. Which of the following tools should the PM use to share the details with the management team?
A. Time-tracking log
B. Issue log
C. Statement of work
D. Risk register
Correct Answer: A
Question 14:
A project implementation partner and the project manager disagree about completed requirements. The project manager shows the project requirements as 70% complete. The implementation partner validates that all requirements were completed. Which of the following would clarify what the project implementation partner was contractually expected to complete?
A. SOW
B. RFI
C. RFQ
D. WBS
Correct Answer: A
The statement of work (SOW) would clarify what the project implementation partner was contractually expected to complete after disagreeing with the project manager about completed requirements. A SOW is a document that defines the scope, deliverables, schedule, and terms and conditions of a project or contract. A SOW typically includes information such as purpose, scope of work, location of work, period of performance, deliverables schedule, applicable standards, acceptance criteria, special requirements, and payment schedule. A SOW can help to establish a common understanding and agreement between the client and the service provider on what needs to be done and how it will be done.
Question 15:
A project manager sent equipment to a global project team for testing purposes. Only 70% of the project team received the equipment for testing. Which of the following considerations is impacting the rest of the team?
A. Quality assurance
B. Organizational branding restrictions
C. State privacy acts
D. Country legal regulations
Correct Answer: D